Privacy Policy
At Doctiplus, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform and services.
Introduction
Doctiplus ("we," "our," or "us") operates the website doctipluss.com and the Doctiplus healthcare platform. This Privacy Policy applies to all users of our services, including patients, doctors, and visitors to our website.
Important Notice
This Privacy Policy describes our privacy practices for all Doctiplus services, including but not limited to:
- Online consultations via doctipluss.com/dr
- Patient registration and medical records
- Doctor registration and professional services
- Mobile applications and web platforms
- Customer support and communications
Information We Collect
We collect several types of information to provide and improve our healthcare services:
Personal Information
- Identification: Full name, date of birth, gender
- Contact: Email address, phone number, physical address
- Demographic: Age, language preference, location
Health Information
- Medical History: Past illnesses, surgeries, allergies
- Current Health: Symptoms, diagnoses, treatment plans
- Medical Records: Lab results, imaging reports, prescriptions
- Insurance: Insurance provider, policy details
Professional Information (Doctors)
- Credentials: Medical license, specialty, certifications
- Professional: Education, experience, affiliations
- Financial: Bank details for payments (encrypted)
Technical Information
- Device: IP address, browser type, operating system
- Usage: Pages visited, time spent, features used
- Cookies: Session data, preferences, analytics
How We Use Your Information
We use your information for the following purposes:
Healthcare Services
To provide medical consultations, diagnoses, treatment plans, and prescription services through our platform.
Doctor Matching
To connect patients with appropriate healthcare professionals based on medical needs and preferences.
Appointment Management
To schedule, manage, and remind about medical appointments and follow-ups.
Payment Processing
To process payments for medical services, subscriptions, and other transactions.
Communication
To send appointment reminders, health tips, service updates, and support messages.
Service Improvement
To analyze usage patterns and improve our platform, features, and user experience.
Data Sharing and Disclosure
We may share your information in the following circumstances:
Important Note
We DO NOT sell your personal or medical information to third parties for marketing purposes. All data sharing is done with appropriate safeguards and only for legitimate healthcare purposes.
Data Security
We implement robust security measures to protect your information:
Encryption
All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Medical data receives additional encryption layers.
HIPAA Compliance
We comply with Health Insurance Portability and Accountability Act (HIPAA) standards for healthcare data protection.
Access Controls
Strict role-based access controls ensure only authorized personnel can access sensitive information.
Regular Audits
We conduct regular security audits, vulnerability assessments, and penetration testing.
Secure Infrastructure
Our servers are hosted in secure, SOC 2 compliant data centers with 24/7 monitoring.
Backup & Recovery
Regular encrypted backups and disaster recovery plans ensure data availability and integrity.
Your Rights
You have the following rights regarding your personal information:
Exercise Your Rights: To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 30 days.
Contact Us
If you have questions about this Privacy Policy or our privacy practices:
Address
Uxmal 319-345, Narvarte Poniente
Benito Juárez, 03020 Ciudad de México
CDMX, Mexico
Data Protection Officer
For urgent privacy concerns or data breach notifications, please contact our Data Protection Officer directly at dpo@doctipluss.com.
