Terms of Service
These Terms of Service govern your access to and use of Doctiplus, including our website, mobile applications, and healthcare platform. Please read them carefully before using our services.
Acceptance of Terms
By accessing or using the Doctiplus website at doctipluss.com, our mobile applications, or any related services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.
Important Notice
These Terms apply to all users of Doctiplus, including but not limited to:
- Patients registering for consultations and services
- Doctors and healthcare professionals registering on the platform
- Visitors browsing our website and content
- Users of our mobile applications
Eligibility & Accounts
To use Doctiplus, you must meet the following requirements:
Age Requirement
You must be at least 18 years old, or have consent from a parent or legal guardian to use our services.
Accurate Information
You agree to provide true, current, and complete information during registration and to keep it updated.
Account Security
You are responsible for safeguarding your login credentials and for all activity under your account.
Professional Verification
Doctors and healthcare providers must submit valid licenses and credentials for verification before offering services.
Description of Services
Doctiplus provides a healthcare platform connecting patients with licensed doctors and related services, including:
Online Consultations
Video and text based consultations with licensed doctors across 50+ medical specialties.
Lab Testing
Diagnostic testing services with home sample collection where available.
Home Care
Nursing, elderly care, and specialized home based healthcare services.
Medicines & Supplies
Ordering of prescribed medicines and health supplies through partner pharmacies.
Digital Prescriptions
Electronic prescriptions issued by licensed doctors following a consultation.
Health Records
Secure storage and access to your consultation history and medical documents.
Service Availability: Not all services are available in every location. Availability depends on local regulations, licensing, and the presence of participating doctors in your area.
User Responsibilities
When using Doctiplus, you agree to the following:
Lawful Use
Use the platform only for lawful purposes and in accordance with these Terms.
Honest Information
Provide accurate medical history and symptoms during consultations.
Respectful Conduct
Treat doctors, staff, and other users with respect and courtesy.
No Misuse
Do not attempt to disrupt, hack, or misuse the platform or its systems.
No Unauthorized Sharing
Do not copy, resell, or redistribute platform content without permission.
Emergency Use
Do not use Doctiplus for medical emergencies. Contact local emergency services instead.
Medical Disclaimer
Doctiplus connects you with licensed healthcare professionals, but please understand the following:
Not for Emergencies
Doctiplus is not intended for medical emergencies. If you are experiencing a medical emergency, call your local emergency number or go to the nearest emergency room immediately.
Independent Judgment
Doctors on our platform exercise independent professional judgment. Doctiplus does not practice medicine and is not liable for the medical advice given.
No Guaranteed Outcomes
We do not guarantee any specific medical outcome from consultations, treatments, or services obtained through the platform.
Supplemental Care
Our services are intended to supplement, not replace, your relationship with local in person healthcare providers.
Doctor & Provider Terms
Healthcare professionals registering on Doctiplus agree to the following additional terms:
Payments & Billing
The following terms apply to payments made through Doctiplus:
Intellectual Property
All content on Doctiplus, including text, graphics, logos, and software, is owned by or licensed to Doctiplus and is protected by intellectual property laws.
Limited License: We grant you a limited, non exclusive, non transferable license to access and use the platform for personal, non commercial purposes. You may not copy, modify, distribute, or create derivative works from our content without written permission.
Limitation of Liability
To the fullest extent permitted by law, Doctiplus and its affiliates are not liable for:
Provider Actions
Medical advice, diagnosis, or treatment provided by independent doctors on the platform.
Technical Issues
Service interruptions, connectivity issues, or technical failures beyond our reasonable control.
Indirect Damages
Indirect, incidental, or consequential damages arising from use of our services.
Third Party Content
Content, products, or services provided by third parties linked through our platform.
Termination
We may suspend or terminate your account at our discretion if you violate these Terms, engage in fraudulent activity, or misuse the platform. You may also close your account at any time by contacting our support team.
Effect of Termination: Upon termination, your right to use the platform ends immediately. Certain provisions, including intellectual property rights and limitation of liability, survive termination.
Governing Law
These Terms are governed by the laws of Mexico, without regard to conflict of law principles. Any disputes arising from these Terms or use of Doctiplus will be resolved in the courts located in Ciudad de México, CDMX, Mexico, unless otherwise required by local law in your jurisdiction.
Contact Us
If you have questions about these Terms of Service:
Address
Uxmal 319-345, Narvarte Poniente
Benito Juárez, 03020 Ciudad de México
CDMX, Mexico
