Cookie Policy
Cookies are small text files that quietly do a lot of the work behind the scenes of any website, from keeping you logged in to remembering the settings you chose last time. This page explains exactly which ones Doctiplus uses, why, and how to turn off the ones you don't want.
What Cookies Actually Are
A cookie is a small piece of text your browser stores when you visit a website, then sends back on your next visit so the site can recognize you were there before. That's really all it is: a note the browser keeps for the site. Cookies can't read your hard drive, install anything, or infect your device. What they can do is remember things like whether you're logged in, which language you prefer, or that you already dismissed our cookie banner so we stop asking.
How We Use Cookies
On Doctiplus, cookies do a handful of specific jobs. They keep you signed in between pages so you're not re-entering your password every time you click a link. They remember preferences like your chosen language or dark mode setting. They help our analytics understand which pages are actually useful and which ones people bounce off of, which shapes what we build next. And in a small number of cases, they support advertising that helps fund the free content and tools we publish.
None of our cookies read your medical records. Cookies handle site functionality and browsing behavior. Your health information, consultation history, and lab results are protected separately, as described in our Privacy Policy.
Types of Cookies We Set
Not all cookies serve the same purpose, and not all of them are optional. Here's how we group them:
Essential Cookies
Required for the site to function at all, including keeping you logged in and protecting your session. These cannot be switched off, since the platform simply won't work correctly without them.
Analytics Cookies
Tell us which pages get used, how people navigate the site, and where they run into friction. This data is aggregated and doesn't identify you individually to us.
Preference Cookies
Remember choices you've made, such as language, region, or display settings, so you don't have to reset them on every visit.
Marketing Cookies
Used sparingly to measure the effectiveness of health content we promote and, in some cases, to show relevant messaging on other sites. These are fully optional.
Cookie Details
For anyone who wants the specifics, here's a representative look at the categories of cookies active on doctipluss.com and roughly how long each one sticks around:
Keeps you logged in and protects against session hijacking while you use the platform.
Expires when you log out or close your browser
Remembers your cookie preferences so we don't show the banner every visit.
Up to 12 months
Tracks anonymized usage patterns to help us improve navigation and content.
Up to 24 months
Stores language, regional, and display settings.
Up to 12 months
Measures content performance and supports optional promotional messaging.
Up to 90 days
Third Party Cookies
Some cookies on our site are placed not by Doctiplus directly, but by services we rely on, such as analytics providers and payment processors. These third parties set their own cookies to perform their function, for example detecting fraud during checkout or measuring aggregate traffic patterns. We choose these vendors carefully and require them to handle data responsibly, but their cookies are governed by their own privacy and cookie policies, not ours.
Managing Your Choices
You're not stuck with our defaults. Here's how to take control:
Our Cookie Banner
When you first visit, you can accept all cookies, reject non-essential ones, or adjust preferences category by category.
Browser Settings
Every major browser lets you block or delete cookies entirely, or ask to be notified before one is set, through its privacy settings menu.
Opting Out of Analytics
Most analytics providers offer their own browser opt-out tools if you'd rather not be counted in aggregate usage data at all.
A Word of Caution
Blocking essential cookies will likely break core functionality, such as staying logged in or completing a booking, since the site depends on them to work.
Similar Technologies
Cookies aren't the only small piece of tracking technology in use online. We may also use local storage, which works similarly to a cookie but lives in your browser rather than being sent with every request, and, occasionally, pixel tags in emails to see whether a message was opened. The same choices and controls described above generally apply to these as well.
Contact Us
If you have questions about our use of cookies or this policy:
Address
Uxmal 319-345, Narvarte Poniente
Benito Juárez, 03020 Ciudad de México
CDMX, Mexico
We may update this Cookie Policy periodically as our tools and vendors change. Please check this page for the latest version.